You may be here because you know more about the path of your Amazon package than you do about your hospitalized grandmother. Could there be a common thread between Hanzel and Gretel and your grandmother? The answer is yes, because unfortunately, being lost in an unfamiliar place does not only happen in fairy tales! So what should you do? Ask your grandmother to sprinkle the hospital corridors with small pebbles or small pieces of bread? Put an electronic bracelet on her ankle like a prisoner? If one day you are caught red-handed thinking that it is necessary to reach this point to avoid losing her in the labyrinth of her hospital journey, then nothing is going right.


The hospital, a life-size escape game

For the third time, you call the central reception of the hospital where your grandmother has been admitted. They put you through to the emergency room, which tells you that your grandmother has finally been transferred to the pneumology unit while waiting for a bed to become available in cardiology. You finally get the pulmonary nurse but no luck, your grandmother is not her « patient ». She inquires. Her colleague is busy, you’ll have to call back later. You call back (yes, you are bold) on the direct line this time (life’s little victories) and you finally get some information about your grandmother. But you are already anxious about tomorrow. Where will she be? Will someone warn you if there is a problem? How is her stay? Many of you are asking these questions, and rightly so. 


Orientation from the emergency room to a care unit, transfer to a new unit, change of room, deprogramming of an operating room… The hospital is the perfect daily place to experience a life-size escape game. However, neither the caregivers nor the patients have the time or the means to solve all the puzzles of this labyrinth. The lack of real-time information can quickly become a source of anxiety for patients and their families, who are unable to find out more about their loved ones’ state of health. For the care teams, it is not easy either, lack of time, loss of view on the patient’s journey, confidentiality obligation, lack of communication… are all reasons that sometimes make life hard for the reputation of a hospital and that leave bad memories of hospitalization. The world remembers, so do the patients.


Is it possible to improve care paths?

Yes, fortunately, there is reason to be hopeful with the latest developments of several startups to improve the care path of patients. Transfer tracking, bed availability, services, secure exchanges, are all new solutions to improve the quality of the care pathway and save your patience and energy for other things. Here’s what the hospital stay might look like for your grandma who lives 500 km away:


Letting your grandmother go to the hospital with peace of mind

Knowing a little more about the level of quality and reputation of a healthcare facility is an important thing. The start-up Hospitalidée has done just that. Thanks to it, the reputation or rather the e-reputation of hospitals and clinics can be consulted by everyone. You can read and discover the opinions of other patients in order to form an opinion before your grandmother sets foot there. 


Find your grandmother in real time

Ambuliz is revolutionizing the hospital care pathway. This young company already works with nearly 70 facilities and offers a real-time bed management tool. With this tool, knowing exactly where your grandmother is has become possible, whether she is in a care unit or on a stretcher. This may seem trivial, but this traceability is still far from being acquired in some hospitals where we sometimes lose track of patients in the maze of the facility. And with this new service, the care teams can also program your grandmother’s transfer according to the availability of beds in real time. In short, you don’t necessarily have to know Professor Thingy (reputed to be the best cardiologist in the region) to get a bed in his department. This is already a great victory.


Personalize your grandmother’s stay in a very special way

The sick button has become a thing of the past with the new application created by the start-up Hospitalink. During her hospitalization, your grandmother can express one or more requests during her stay from the application and follow their progress. The idea of this application is to strengthen the relationship between caregiver and patient on a daily basis and to avoid forgetting, which can happen quickly when faced with a multitude of requests.


And then, in another category, for a few years now, the Deliveroo of hospitalization has made its entry. Happytal simplifies the life of many patients by offering a delivery service in their room. This is the little extra that can give your grandmother the feeling of a pleasant hospital stay and a well-organized discharge.


Because communication between healthcare professionals is essential, Teamdoc and Pandalab have created secure messaging systems to improve communication and coordination around the patient. These startups offer complete solutions to promote exchanges between healthcare professionals via secure channels.


What about tomorrow?

Amazon has better watch out, your grandmother’s pathway can now compete with it. And imagine if tomorrow, we invented chatbots to give news to the relatives of a hospitalized patient? To follow the evolution of the patient’s health in real time, to accompany his or her loved one at a distance, to break the isolation… And why not?